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Retention is the Name of the Game


Retention is the name of the Game: A Master It Strategy to Maintain Resident Satisfaction & Enhance Sense of Community.

Featuring National Speaker Amy Kosnikowski Dilisio

New communities are aggressively seeking higher occupancy which may include tempting your current residents to move out.  Why wait to create a retention master plan to compete to maximize retention?  Attend this session to learn techniques to limit turnover and maximize the benefits of a strong community.  Reach for a higher level of satisfaction by refining customer service practices and improving what matters most to residents.  Amy will share a master it strategy for today's market full of ideas to implement immediately and the blueprint to make it happen.

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Let Amy Tell You More!


Register 3 get 1 Free!

Register for Education, get General Meeting Free.

Cancellation Policy: All cancellations must be received in writing by the CAA five business days in advance. Substitutions are accepted. No shows will be billed.

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Please contact us if you would like to know if spaces are still available.