Few people in your organization have as much interaction with your customers as your maintenance team. They become your ambassadors and can be the most trusted and visible employee at your property. However, most of their training is focused on technical skills -- little time is spent on :
- building relationships
- understanding the value and importance of resident relationships
- specific skills related to developing a loyal resident
- what to do and say (or not say) when a resident is upset
- the power of referrals
While it is critical that the service is completed properly, it is also important to recognize each resident interaction as an opportunity to strengthen the relationship.
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Cancellation Policy: All cancellations must be received by the CAA in writing five business days prior to the course. Substitutions are accepted. No shows will be billed.