Do you know where your residents are tonight? If they’re out looking for a new place to live, something’s wrong. Big time! But what? Could it be you’ve done nothing wrong? Yes! Most residents don’t leave because someone did something wrong. Instead they leave because there was no compelling reason to stay! In this session, you will find out why residents stay, what they expect, why service is the most important part of the deal, how to use service to maximize your competitive edge and how service compounds the value on your bottom line.
- Identify the 7 reasons service is critical in a property’s success
- Define service beyond the abstract and understand the practical application of the 4 elements that comprise service
- Understand residents’ 4 expectations and how to exceed each expectation.
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Cancellation Policy: All cancellations must be sent to the CAA in writing at least five business days prior to the event. Substitutions are accepted. No shows will be billed.