Event Registration

"Stop Yelling At Me!"


National Speaker: Rommel Anacan




In “Stop Yelling at Me!” you’ll discover:

  • The “Psychology of Customer Service” and how to apply it to handling complaining residents and customers
  • A proven “field-tested” seven-step road map that will guide you and your upset residents and customers through the complaint process!
  • How to identify when something you’re saying or doing isn’t working and how to change course to a strategy that will work!
  • How to provide "win-win" solutions that everyone can feel good about
  • The essential strategies of handling online complaints

Start Time: 10:00 am
End Time: 12:00 pm

Date: April 18, 2018

Cardinal Hall at Ohio Expo Center
717 E 17th Ave.
Columbus, Ohio
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